Coronavirus Help & Support

Falcon-Care is keeping fully updated with the latest developments relating to the continued spread of Coronavirus pandemic (Covid-19).

Falcon-Care is fully aware of developments relating to the continued spread of Coronavirus (COVID-19) across the UK. We are routinely monitoring developments, reviewing our protocols, and preparing appropriate responses as the situation evolves. Falcon-Care is committed to ensuring all steps are taken to protect the health and wellbeing of all our colleagues and customers.

We're prepared

Just as we have done previously in preparation for and during virus outbreaks, Falcon-Care continues to work closely with Local Health Authorities, CCG’s, UKHCA and Care Regulators in order to protect colleagues and customers and maintain service delivery. Here at Falcon-Care our office is keeping its Business Continuity Plans under review in preparation for a possible escalation of the outbreak.

At Falcon-Care we will continue to provide the highest level of care and support our customers expect during the coronavirus pandemic. We continue to follow government guidance in the UK to ensure we protect our customers and our staff. There are a number of measures we have taken to ensure we protect our customers, our staff and members of the public including (but not limited to):

Our Offices have a COVID-19 office risk assessment in place in accordance with government and HSE guidance.
All Falcon-Care care staff wear Personal Protective Equipment in accordance with government guidance. In England the guidance followed is Personal protective equipment (PPE) – resource for care workers delivering homecare (domiciliary care) during sustained COVID-19 transmission in the UK.
Our Offices have access to a central COVID-19 toolkit. These resources that ensures our offices remain up to date with and follow current guidance.
Our Offices have a Business Continuity Plan in place which includes COVID-19 specific measures where disruption could occur.

Useful links for further live updates

For the most up-to-date information you can visit The Department of Health and Social Care or see the below links for various official sources.

For comprehensive information about COVID-19, please visit:

Falcon-Care assures the services we deliver will have minimal disruption due to Covid-19 as we understand the importance of maintaining continuity of care and also ensuring we maintain the services you or your loved ones require to enable them to stay safe, supported and receive care as normal.